Returns & Exchanges
At Shinedown, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in original condition. If your order doesn't meet your expectations, we provide a seamless process for both returns and size exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Ship the Items
Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing